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FAQ/Additional Information

Air Conditioning — Most properties do not have air-conditioning. For hotels please check the individual description.

Animals — Cats and dogs often live close by to properties especially on working vine/farmyards or if the owner resides nearby. Please check at the time of booking if any of your party are allergic or have a problem with either.

Arrival & Departure times — All property bookings are from Saturday to Saturday unless otherwise stated. Arrival time is between 15.30 and 19.00 hrs although alternative arrangements can sometimes be made should you need to enter the property earlier. If your arrival is after 19.00 hrs please confirm with us that this is acceptable at your particular property. Properties should be vacated by 9.00am or 10.00am to give adequate cleaning time for the next arrival. Please check at the time of booking at what time your property should be vacated.
The majority of hotels have the same check in/out times. Arrivals are expected after 14.00 hrs and departures between 10.30 and 11.00am.

Car Hire — Is essential for most of our properties and hotels except city locations. The minumum age to hire a car in Italy is normally 25 years although there are some exceptions. Is is advisable to check with your car hire company.

Cleaning & Maid Service — We ask that you leave the property in a clean and reasonable condition and all rubbish is taken to the nearest bin/skip. Some properties offer maid cleaning services — if you do not wish to have the chore of cleaning whilst on holiday please ask for details.

Driving & Driving Licence regulations — The following documents and equipment are required to drive in Italy.

  1. A valid passport
  2. A valid European Community pink version of the UK driving licence. The old style green licences which were issued in the UK up to April 1991 and the official transactions which were previously issued by the AA are not now valid. Owners of the old style licence can get the European Community licence by obtaining a form called a Dl from the post office. Alternatively, you can obtain an updated version from the DVLA.
  3. The original vehicle registration document. If the car is borrowed this document is required along with a letter of authority from the vehicle's owner.
  4. A green card (obtainable from the car's insurer).
  5. Vehicle recovery insurance such as AA Five Star.
  6. An up to date E111 form which gives basic medical cover. Available from most post offices. Driving licences and other traffic documents valid in other countries are recognised in Italy. A green card (or an equivalent international insurance certificate) is required for citizens from non-EC countries.
  7. The wearing of seat belts in front and rear seats is obligatory. Children under 4 years of age must use special child seats. Children aged 4 — 12 years must travel in the rear of the car. An appropriate harness system is obligatory for children from 3—12 years.
  8. The use of mobile phones when driving is prohibited.
  9. The wearing of helmets is obligatory on two wheeled vehicles.
  10. A clearly displayed GB sticker.
  11. Spare bulbs.
  12. A warning triangle.
  13. Headlamp beam—converters. Headlights should be displayed at all times.
  14. A yellow fluorescent jacket for each passenger in the vehicle.
  15. Speed limits are as follows:—
    Built up areas — 50 k.p.h.
    Outside built—up areas — 60/90 k.p.h.
    Main roads — 90/110 k.p.h.
    Motorways — 90/130 k.p.h.

Useful telephone numbers:

DVLA 0870 2400010
A.A. (Non Members) 0800 444999
A.A. (Members) 08705 500600

Guide Book — Our complimentary Guidebook will help you plan your stay to its best advantage and offers useful advice.

Heating & Electricity — In some properties where heating facilities are provided a charge will be made if used. Please check additional information section of each property. This is normally done by meter reading and any charge is paid direct to the owner at the end of your stay. However please note — both heating and electricity are very expensive in Italy so caution should be taken in going out and leaving the heating and lighting on all day.

Hotels/B&B — All hotel/b&b prices are inclusive of breakfast and are per room per night unless otherwise stated. Many have family rooms and suites - please check the appropriate page. Sometimes facilities described at the hotels may vary from season to season especially where subject to weather conditions.

Linen & Towels — Bed linen and bathroom towels are provided at all properties and hotels. However towels for swimming pools are not. If you are staying at a property for two weeks clean linen will be provided on the second Saturday. All used linen must be left out for the owners to collect.

Occupancy — Only persons named on the booking form and within the sleeping capacity of the property are entitled to occupy the accommodation. This is a regulation under Italian law and the owner has the right to evict any "extra" persons.

Passports & Visa's — Please ensure that all passports are valid and have at least 6 months validity remaining after the return date of travel. All EU citizens do not require a visa to travel to Italy. All other citizens should check with their own embassy.

Satellite T.V. — Is available at many properties and hotels. However it cannot be guaranteed that these channels will be in English.

Security Deposits — All properties require a security deposit paid locally direct to the owner on arrival at the property. Deposits range from Euro 150 to Euro 500 plus depending on the size of the property. Any breakages should be reported direct to the owner for any payment required. Security deposits are accepted in Euro cash only.

Special Occasions — Do you have a special date to celebrate while on holiday? We can help you make it even more "special". Whatever your requirement let us know and we will do our best to make it a truly perfect time.

Swimming Pools — All pools are normally open from the end of May to the end of September and are rarely heated. Most do not have life belts, depth ranges or fencing therefore children and non swimmers must be supervised at all times.

Welcome Pack — All our properties have a standard "Welcome Pack" for your arrival. This will normally contain Tea, Coffee, Sugar, UHT Milk. Water. Fruit Juice, Bread, Jam or Marmalade. Pasta, Tomatoes, Olive Oil. Salt & Pepper and a bottle of Red and White Wine. However this may vary to local availability and produce.

 
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